Cancellation and Refund Policy
Cancellation and Refund Policy
At syncratech, we prioritize customer satisfaction. Please review our cancellation and refund policy carefully to understand your rights and obligations.
Cancellation Policy
We understand that sometimes plans change. If you need to cancel your service or subscription, please adhere to the following guidelines:
At Syncratech, we strive to provide our customers with high-quality ERP + CRM software and exceptional service. Please read our policy below regarding returns, refunds, and cancellations.
1. Monthly Charges
- The monthly subscription fee charged to our customers is primarily for the maintenance of the software and the hosting of our servers. This fee ensures that you have continuous access to our software, including updates, support, and system enhancements.
- Monthly charges cover:
- Server hosting and management
- Software updates and improvements
- Customer support services
2. One-Time Setup Fee
- A one-time setup fee will be charged upon the initial implementation of the software. This fee is required to cover the costs associated with customizing and configuring the software to meet your specific business needs.
- The setup fee is non-refundable and is charged before you gain access to the software.
3. Cancellation Policy
- Customers may cancel their subscription at any time by providing written notice at least [insert notice period, e.g., 30 days] prior to the next billing cycle.
- Upon cancellation, you will retain access to the software until the end of the current billing period. After that, your access will be terminated, and no further charges will be incurred.
4. Refund Policy
- Due to the nature of our services, all payments made (including setup fees and monthly subscriptions) are non-refundable.
- We encourage customers to thoroughly evaluate our software during any free trial period or initial consultation to ensure it meets their requirements before committing to payment.
5. Contact Us
- For any questions or concerns regarding this policy, please contact our customer support team at [insert contact information].
By using our services, you acknowledge that you have read, understood, and agreed to this Returns, Refund, and Cancellation Policy.
We aim to provide high-quality services and solutions to meet your business needs. If you’re not satisfied with your purchase, you may be eligible for a refund based on the following criteria:
- Monthly Subscription Plans:
- Refund requests made within the first 7 days of the subscription start date will be eligible for a full refund.
- No refunds will be issued after 7 days from the start of the subscription period.
- Annual Subscription Plans:
- If you cancel within the first 14 days of purchase, you will receive a full refund. After the 14-day period, refunds are not available.
- One-Time Purchases/Lifetime Plans:
- Due to the nature of one-time purchases and lifetime plans, these are non-refundable once the purchase has been made.
How to Request a Cancellation or Refund
To cancel your subscription or request a refund, please follow these steps:
- Contact our customer support team at [Support Email] with your order details and the reason for the cancellation or refund request.
- Our team will review your request and get back to you within 2-3 business days.
Exceptions
Refunds will not be issued in the following cases:
- If the service has been used excessively beyond standard limits.
- If the cancellation or refund request is made after the applicable refund window has passed.
- If the service/product was purchased during a special promotion or sale.
Contact Us
If you have any questions about our cancellation and refund policy, please feel free to contact us at admin@syncratech.in or +7042324068. We’re here to help!