At Syncratech, we deliver software solutions tailored to meet your business needs. Whether you’re purchasing a pre-made solution or opting for a customized system, we ensure a smooth and timely delivery process. Please review our shipping and delivery policy for more details.
Software Delivery Types
- Pre-Made Solutions:
- Instant Access: For off-the-shelf software solutions, access is provided within 10-15 days after purchase after domain and server integration You will receive an email with login credentials .
- Activation: Any activation codes , license code or credentials required for the software will be included in the delivery email.
- Minor Customization Solutions:
- Customization Process: After purchasing a software solution that requires minor customization, our team will contact you within 2 business days to understand your specific needs.
- Delivery Timeline: Customization typically takes between 1 month to 2 months and more, depending on the complexity of the modifications. Once complete, you will receive the customized software via email or through a secure platform.
- Access & Setup: You will receive full instructions for accessing and setting up the software once the customization is completed.
- Fully Customized Software:
- Consultation & Development: For businesses needing fully customized software, we initiate a consultation process to gather your requirements. Based on the scope of the project, we will provide an estimated development timeline.
- Project Milestones: We deliver software in phases or milestones, ensuring you can review and approve the work at various stages.
- Final Delivery: Upon project completion, we will deliver the software along with all necessary documentation, installation guides, and credentials. Delivery will be done through a secure platform or method agreed upon during the consultation.
Delivery Timeframes
- Pre-Made Solutions: Instant or within minutes after purchase.
- Minor Customizations: Typically delivered within 15 days to 45 business days.
- Fully Customized Solutions: Delivery timelines vary based on the complexity and scope of the project. We will provide a detailed timeline during the consultation process.
Hosting and Deployment
- Cloud Hosting: We offer cloud-based hosting for all our software solutions, ensuring you can access your system anytime, anywhere, without needing separate hosting.
- On-Premise Deployment: For clients requiring on-premise solutions, we provide full assistance in deploying the software on your own servers, including necessary technical support.
Support and Updates
- Support: All software purchases come with ongoing technical support. Our team is available to assist with installation, usage, and troubleshooting.
- Updates: Any updates or bug fixes will be delivered automatically or based on your subscription plan.
Licensing & Access
- Each solution comes with a unique license based on the nature of the software (pre-made, minor customization, or fully custom). Licensing terms will be shared at the time of delivery.
- For multi-user systems, we provide the ability to manage permissions and access for your staff or business departments.
Non-Delivery Issues
- If you do not receive your software or any customization within the promised timeframe, please contact us immediately at admin@syncratech.in or call or whatsapp us at 7042324068. Our team will work quickly to resolve any delays or access issues.
Refunds and Cancellations
- For information about cancellations and refunds, please refer to our [Refund Policy].
Contact Us
If you have any questions or need assistance with software delivery, feel free to reach out to us at Support@syncratech.in or 7042324068. We’re here to ensure a smooth and hassle-free experience.